At The Great Holiday Collection we are committed to protecting your privacy. This privacy statement sets out how we will treat your personal data after it has been collected by us through your use of our website, speaking to our staff or otherwise. Any changes to this policy will be posted on this page.
Where 'you' are referred to in this policy, this shall mean you and every member of your party. You should ensure that all your party members have read this policy and agree that you may act on their behalf in dealing with us.
Our full company name is The Great Holiday Collection and our registered office is at The Retreat, Church Lane, Headley, Surrey, KT18 6LQ, United Kingdom.
What we collect and why
When you make an enquiry, join our mailing list or book a holiday with The Great Holiday Collection we may need to collect information about you including (but not limited to) your name and contact details. We may also collect such data if you enter competitions, register for promotions, take part in surveys or provide us with feedback. We may also collect payment details and/or relevant health information to process bookings.
Some of the information we collect may be 'sensitive personal data' (for example 'special requirements' data relating to disability, diet, health or religion) in which case we will only collect, retain and pass it on with your positive consent. We require this information to understand your needs and provide you with the service you have requested. We use it to advise you of information concerning your holiday booking, enquiry or other transaction.
We may use the information to advise you of our new services, products, promotions, special offers and/or other information which we think will be of interest to you. We may use your data for our business management and operation and for monitoring, marketing and customer care purposes in order to achieve our aim to provide you with the highest standard of quality and service and increase our customers' choices wherever possible.
Who else do we give your details to?
We may disclose your information to public authorities (e.g. customs/immigration), to any companies who process data on our behalf and when we are required by law to make a disclosure.
We may pass on your personal details to those companies or organisations that need to know them in order that your holiday or other service or product can be provided. For example the airline, hotel or credit card company. This may include the transfer of information outside the European Economic Area where data protection controls may not be as strong as in the UK. When you make a booking or enter into a transaction this means you consent to our passing on such details.
On all of our direct marketing and email communications you will be given the opportunity to opt-out of receiving such communications in the future. When we do share your personal information, it’s always so we can provide you with a better service when you’re travelling with us. We won’t share your personal information with third parties for any marketing activities.
Cookies - What are they? How do we use them?
Many websites use 'cookies' to help to improve the service provided on the website.
'Cookies' are small pieces of information that are stored by your browser on your computer's hard drive. We use cookies only to gather statistics about your use of the website such as how long our users browse on each section of our website and products and services viewed and booked. This information enables us to better design areas of our website. Other than this, we do not store information in the cookie and use it for any other purpose, or pass on personal data to any other parties without your consent.
With most internet browsers (for example Microsoft Internet Explorer) you can erase cookies from your hard drive, block all or some cookies or receive a warning before a cookie is stored. Please refer to your browser's help screen to learn more about these functions. Denial of a traffic log cookie should not prevent you from using one of these sites. You can delete the files that contain cookies that you have already accepted from your hard drive.
Other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line. We will never ask you to send any card details online or by email.
Safeguarding your personal information
We keep your personal information securely, and we only keep it for limited and appropriate amounts of time. If you’d like to stop receiving our email marketing, you can click ‘unsubscribe’ at any time.
Your rights to your personal information
You can contact us at any time if you have questions, concerns, comments, requests or complaints regarding our privacy policy or your personal information. Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.
If you have any comments regarding this privacy policy or the way we handle your personal information, you can also contact the UK Information Commissioner on telephone number 0303 123 1113 or by visiting https://ico.org.uk/.
Your consent
By disclosing your personal data to us, whether using our website, telephone services or otherwise, you consent to the collection, processing and use of your personal information by The Great Holiday Collection in accordance with the terms of this privacy policy.
Data Subject Access Request
You are entitled to ask us by letter what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. There is a charge of £10 for this service and we will respond to legitimate requests within 40 days of receiving your written request and fee.